We received an amazing letter along with a pack for repairs:
“Dear Duluth Pack Company:
Here is my beloved Duluth Pack backpack, which has been my faithful companion for more than 10 years now.
This pack and I started out together during my youth in Esko, Minnesota. It’s seen me through high school, Boy Scouting, and college… It’s seen me down the trail, up the river and through the Boundary Waters… It’s seen me down the road from coast to coast and through 8 months of Gypsy-living while we relocated our farm, veterinary practice and family across 1,000 miles to the countryside south of Nashville. I look forward to many more years with this pack.
As you can see, over the years and the many miles it’s developed a rip near the zipper towards the top of the main compartment. I had it safety-pinned together for a time, but it became evident that it needed to be sent in for repairs. I’m confident your master craftsmen will have it ship-shape in short order – and I sincerely hope so, since it’s hard to part with it, even for a time.
Nashville is my home, now, but I will always be proud of the Northland, the land of my birth and my raising, especially as long as Duluth Pack keeps up its excellent work. Thank you for continuing to hold yourself to such excellent standards of quality and customer service. I’ll always be happy to tell anyone who’ll listen that Duluth Pack is bar-none the best place to go for gear.
Thanks for being such a wonderful fan, John! We appreciate you and wish you the best of luck and happiness in Nashville!