Our biggest source and most important asset to our success are the people. The people are our customers and of course our employees. Duluth Pack customers treasure and truly become one with their Duluth Pack item. Through the years and even generations of use, their canvas and leather bag or pack remains faithful, loyal, and consistent. The same goes for our employees. Each Duluth Pack products is handcrafted with the mindset of all the years and travels ahead. With each stitch, each rivet pound, and each snip of the scissors for cutting is carefully and precisely done to ensure our quality is second to none.
Every day, our customer service team receives heartwarming stories and photos about customer’s and their journeys with their beloved Duluth Pack. Just recently, we received this lovely story by one of our customers, Joe. With his permission, we wanted to share his words with you all.
Have a great Duluth Pack story you want to share? Great! We’d love to hear! Email us directly at: [email protected]
Dear Duluth Pack,
Several years ago, I ordered one of your Rucksacks for a trip to Yellowstone with my ailing father. I have since carried this pack the world over for a more than a decade. It is marked by all the places traveled and events endured.
It was on my back when a Grizzly charged in Alaska, been immersed in saltwater when fishing far offshore in Florida, and has carried countless textbooks to and from graduate school. I remember hastily packing it for the flight home when the call came.
It held my eulogy notes on the day of my dad’s funeral. It has seen plenty of good times since. In essence, this simple object carries much more than supplies or gear. It now carries memories. I wanted to take a moment to thank you for crafting this pack and convey how much I appreciate the character and quality it exudes.
Joe in Scotland
– From your friends at Duluth Pack